Celebrity-Level Service: What If Every Customer Was Treated Like a VIP?

At Goom Electrical, our commitment to excellence doesn’t stop at technical performance but it extends to the entire customer experience. In a recent leadership session, we explored a powerful question that’s reshaping how we approach service at every level:

What if every customer was treated like a celebrity?

This idea, inspired by customer service expert Geoff Ramm, challenged our team to rethink the way we communicate, present ourselves, and deliver our work. It’s not about red carpets but it’s about showing up every day with the mindset that every person we serve deserves VIP treatment.

What does that look like in practice?

• Going the extra mile to deliver value others might overlook

• Anticipating needs before they're even mentioned

• Leaving a lasting impression through small moments of care and attention

Whether we’re working with housing providers, tenants, clients, engineers, or internal colleagues, the core question we’re now asking ourselves is:

Would I deliver this the same way if I were working with a celebrity?

This is about elevating our standards. When we approach every interaction with that level of professionalism and attention, we build stronger relationships, deliver better outcomes, and reinforce the reputation Goom Electrical is proud to uphold.

We’re excited to continue embedding this mindset into our daily operations because great service is what sets us apart, and it starts with how we treat people.

Want to see what inspired us?

We recommend watching this heartwarming video featuring Geoff Ramm’s “Elliot’s Magic Ticket'', a powerful reminder of how the smallest gestures can create unforgettable experiences: Watch here